Large City IT Updates - Philadelphia, Boston, and New York City

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IT governance in Philadelphia is very mature. The Office of Innovation and Technology collaborates effectively across departments and solicits frequent input from residents. The city is particular advanced in its implementation of a Smart Cities program, SmartCityPHL, and transforming the way government delivers services. Future initiatives will be centered around continued modernization, cybersecurity, Smart Cities, and public safety communications.

New York City

New York City has a population larger than 38 states, therefore the city’s IT structure must be viewed through that lens. IT governance has evolved over time – enterprise IT and cybersecurity were distributed to two standalone agencies. In 2022, an executive order from Mayor Adams moved Cyber Command under the purview of the Department of Information Technology & Telecommunications. New York City makes heavy use of capital planning and funding for major initiatives, reflecting the importance of technology to vital city functions and allowing the costs to be spread over time. Telecommunications, especially public safety communications and 5G rollout, will play a significant role in upcoming IT initiatives. Companies providing software and telecommunications products and services (CDW, SHI, Dell, Verizon, AT&T) are the top tech vendors in New York City.


Like Philadelphia, Boston’s IT governance is very mature. Enterprise IT has a complex organizational structure that reflects the city’s overall priorities, especially digital equity and providing high-quality services for residents. Major IT initiatives will focus on ERP and financial system modernization, cybersecurity, and connectivity for government and residents. Boston’s top tech vendors are Apple (stemming from sales to Boston Public Schools) and software and services providers (CDW, SHI, Dell).