Flash IT Updates - King County, WA

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STRATEGIC PRIORITIES

Connected Communities

Community members connect with their government and conduct their business from where they are either in person or online. King County completed eight Connected Community projects in 2021. An additional 25 funded technology projects are in progress, totaling $220M.

  • Protection orders now available online

  • Increased Metro reduced fair revenue by enabling online enrollment

  • 40,000 households enrolled in subsidized monthly internet program

Connected Data

Community members trust that the data the county has in custody provides secure, timely, convenient, and accurate access to the county's services and information. King County completed 22 Connected Data projects in 2021, with another 33 funded underway, totaling $137M.

  • Over 275,000 large digital evidence files moved to case management systems

  • Client Outcome Reporting Engine (CORE) provides real-time data dashboards

  • New Jail Management System (JMS) monitors COVID-19 in jails

  • Improvement automations to the Metro's transit data hub (TBIRD)

  • A new digital HR system

  • Established Enterprise Information Security policy framework for more secure and consistent project implementations

Connected Government

Community members have quick and transparent access to services regardless of which local or state government provides the service or information. King County implemented seven Connected Government projects in 2021, with another 18 funded underway, totaling $292M.

  • More remote jury selection and attendance and witness testimony than any other county

  • Implemented remote collaboration tools

  • Deployed virtual work environments for scientists and engineers to leverage data

  • Enabled remote HR management through expanded digital capabilities

  • Tested, piloted, and rolled out new Puget Sound Emergency Radio Network (PSERN)

  • A new procurement solution increased online supplier registration

  • New digital employee travel system reduced booking fees and processing time

TECHNOLOGY RESPONSE TO COVID-19

  • King County Public Health relied on a new, multilingual appointment verification and scheduling system for vaccination administration

  • Households registered for rental assistance using a new, automated application and disbursement tracking system

CURRENT PROJECT LIST

  • The full report lists a total of 35 projects.

  • As of Q1 2022, there were 75 technology projects in progress totaling $649M.

  • Q1 2022 projections forecast an additional 35 to close by the end of the year.

Agency

Project

End

Budget

KCM

Transit Signal Priority System Replacement (TSP)

12/31/22

$5,329,305

KCM

Cap Drawing Management

12/31/22

$1,850,400

KCIT

E911 Map Modernization

12/30/22

$4,213,750

KCDC

Unified Case Management System

12/30/22

$13,828,142

KCM

Service Management Modernization

11/23/22

$3,354,501

2023-24 COUNTY-WIDE PRIORITIES

  • A more equitable and racially just King County

  • Environment - strategic climate action, clean water, healthy habitat

  • Cost management through innovation & leveraging collective resources

  • Federal and state infrastructure funding, especially for expanding broadband

BEYOND WHAT'S NEXT

In a March 2022 meeting, the King County IT Strategic Advisory Council (SAC) outlined its future vision framed around the concept of Beyond What's Next. This vision is broken into three categories - Create Anywhere, Connect Everywhere, and Reach Beyond.


Create Anywhere

King County seeks powerful technology solutions that help the county overcome barriers to enable business partners to innovate quickly.

  • Modern workplace solutions

  • Transforming communications

  • Reliable, scalable, modern applications

  • High-powered computing resources

  • Enterprise data catalog

  • Digital dexterity

  • Hybrid everything

  • Analytics everywhere

  • Beyond sustainability

Connect Everywhere

King County seeks to reach its customers and employees wherever they are.

  • Omnichannel service delivery

  • Collaboration tools

  • Multi-device management

  • Sensors, IoT, smart fleets

  • Payment kiosks

  • Video court system

Reach Beyond

King County seeks to push its imagination to new horizons

  • New business models

  • Strategic partnerships

  • Accessibility

  • Leading through change

RESOURCES